Bain & Company finished a study recently aimed to identify the key indicators of business success. It concluded that “narrower focus and concentration of resources on a single core business … proved the most frequent road to sustained, profitable growth.” This seems counterintuitive but it’s accurate. Customers will choose expertise

One of the “books” I’m reading [https://basecamp.com/shapeup?] is the new one from Basecamp, penned by Ryan Singer. One part (from chapter 4) jumped out at me this week as we get ready to work on the Quickbooks integration. They describe the process of using components and

Read an article [http://lloydtabb.com/great-software-is-an-act-of-empathy] this week that made this statement: > Great software is an act of empathy. Lloyd Tabb This triggered a thought I wanted to share with you as we build CrewPay into a great software product. Empathy isn’t an abstract feeling. It’s

An old Peter Drucker quote came to mind this week as I read through our CrewPay product update. > Is the product being designed for the customer or at the customer? We’re on the right track, building for the customer. Our PM is leading us through the right questions