If you don’t tell the story, customers derive their own opinions and conclusions. And more often than not, they’re not positive nor accurate. Over communicating with context, empathy, and detail before customers can fill the void with their own explanations is invaluable.

I was criticized recently by someone whose opinion I could care less about. The initial reaction I guard against when criticized by anyone is to get defensive, but more so when the criticizer is not a friend, colleague mentor, or family member. However, in every case, even ones like the

Thoughts and quotes on executing ideas. > Execution is the carrying out or putting into effect of a plan, order, or course of action.” Webster > The ultimate form of optimization is elimination. Nothing is more effective than removing the ineffective. James Clear > Before you throw more time at

> In everything give thanks… Sometimes this is a hard command to follow. It’s so absolute — so encompassing. “Everything” includes the good and the bad, the wins and the losses. ??It’s being thankful for difficult tickets. It’s showing gratitude to the challenging customers. It’s a hat