in Journal

Two Things That Will Always Win and Keep Customers

happy face tag on storm tropper

It sure is easy to complicate things. I do it all the time.

Two simple things you can do to win and keep customers:

– Create Positive Emotions

– Remove Points of Tension

32 examples:

1. Remember people’s names

2. Make it easy

3. Be remarkable

4. Make people feel special

5. Solve their problems

6. Keep your promises

7. Always give context to your content

8. Pay attention to how your message is received

9. Be a pressure release valve

10. Constantly improve

11. Say you are sorry when you mess up

12. Practice active listening

13. Be confident and competent

14. Stay humble

15. Smile

16. Give customers what they need

17. Remove distractions from the buying process

18. Send a thank you note

19. Do the unexpected

20. Stay consistent

21. Show up and be present

22. Know how your customer feels

23. Know what your customer sees and hears

24. Know what they do

25. Remember they have life going on

26. Show respect

27. Do: encourage, entertain, and educate

28. Don’t: criticize, condem, or complain

29. Set proper expectations

30. Serve and show them you care

31. Recognize people often

32. Leave your ego at home

I know there are more. What are yours?

photo credit: JD Hancock